Real Support. Real Care.

We know what it’s like to need support. Our philosophy is to treat you as we would like to be treated. With a hands on support center, online documentaiton and HD video tutorials, it’s no wonder that some of our best reviews are about our amazing support.

Online Support

Our support team is available online 12 hours a day , to give you more detailed instructions.

The Golden Rule

User Manual

Online and easily accessible, these are detailed instructions on how to use SinoColor.

Find The Answers

HD Video Tutorials

Nothing is easier than learning first hand by watching a nicely composed high-definition video.

Learn By Watching

Contact SinoColor Support

Get technical support for SinoColor products.

Before starting use SinoColor printers, please download software and manuals at :
www.sanyi-tech.com/download
It contains PrintConsole software, USB driver, Icc profiles, User Manual, Maintenance Guide, Installation Guide Video and some reference photos. Please read the manual carefully, it can help answer most questions.

Any technical issues, you can send email to support@sinocolor.com.cn and expect our reply within 24 hours. Please send detailed description, photos or videos to help us better understand your question and give reply accordingly.

You can also get live help in working hours here via Skype id : sanyi_support

If the internet speed permits, we can connect with you via TeamViewer to remote control your PC and check. Then if you got a web camera, it maybe even more helpful. To do this, please go to www.teamviewer.com and download the latest version of teamviewer software, then send us your id and password generated by teamviewer.