Real Support. Real Care.

We know what it’s like to need support.
Our philosophy is to treat you as we would like to be treated.
With a hands on support center, online documentation and HD video tutorials,
it’s no wonder that some of our best reviews are about our amazing support.

Online Support

Our support team is available online 12 hours a day , to give you more detailed instructions.

The Golden Rule
Submit your purchase inquiry by email,
you can expect our reply within 24 hours.

User Manual

Online and easily accessible, these are detailed instructions on how to use SinoColor.

Find The Answers

User manual is under construction,
You can learn more from our excellent salesperson first.

HD Video Tutorials

Nothing is easier than learning first hand by watching a nicely composed high-definition video.

Learn By Watching

Video Gallery
See how SinoColor printers are working in action !

Contact SinoColor Support

Get technical support for SinoColor products.


Before starting use SinoColor printers, please download software and manuals at :
It contains PrintConsole software, USB driver, Icc profiles, User Manual, Maintenance Guide, Installation Guide Video and some reference photos. Please read the manual carefully, it can help answer most questions.

Any technical issues, you can send email to and expect our reply within 24 hours. Please send detailed description, photos or videos to help us better understand your question and give reply accordingly.

You can also get live help in working hours here via Skype id : sanyi_support

If the internet speed permits, we can connect with you via TeamViewer to remote control your PC and check. Then if you got a web camera, it maybe even more helpful. To do this, please go to and download the latest version of teamviewer software, then send us your id and password generated by teamviewer.